Refund and Returns Policy

RETURNS POLICY

  1. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on Shopdoria facebook page or website. Return request must be raised within 7 days for Shopdoria items.
  2. For electronic appliances & mobile phones related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty. For more information on warranty claims, please view our Warranty Policy.
  3. For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Valid reasons to return an item

  1. Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
  2. Delivered product is incomplete (i.e. has missing items and/or accessories)
  3. Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
  4. Delivered product is does not match product description or picture (i.e product not as advertised)
  5. Delivered product does not fit. (i.e. size is unsuitable)

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Issuance of Refunds

1. The processing time of your refund depends on the type of refund and the payment method you used.2. The refund period / process starts when Daraz has processed your refund according to your refund type.3. The refund amount covers the item price and shipping fee for your returned product.

Refund Types

Shopdoria will process your refund according to the following refund types

1. Refund from returns – Refund is processed once your item is returned to the warehouse and QC is completed (successful). To learn how to return an item, read our Return Policy.

2. Refunds from cancelled orders – Refund is automatically triggered once cancelation is successfully processed.

3. Refunds from failed deliveries – Refund process starts when the item has reached the seller. Please take note that this may take more time depending on the area of your shipping address. Screen reader support enabled.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.